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QA/QC Team Leader


Elwood, IL, US, 60421

The QA/QC Team Leader is accountable for ensuring the efficiency and effectiveness of Quality of Products, Processes, Services and Lab functions and personnel in the testing of raw materials, work-in-progress (WIP), finished products and shipments according to Stepan specifications, regulatory requirements, and QA/QC best practices.  Accountable for driving Quality Assurance and Control philosophies throughout the line organization and integrating key practices into operations.

Responsibilities includes but are not limited to:
• Ensure that quality team members are sufficiently trained to perform job duties according to expectations and metrics, including the initial Onboarding, and ad-hoc workshops / Gemba walk opportunities, 5S, etc. to refine their skills
• Responsible for overseeing lab technicians relating to training, coaching, developing, overall performance, shift scheduling, discipline, and interviewing
• Facilitate quality standards workshops in operations and other departments as required to ensure quality processes are understood and followed in daily activities
• Ensure the implementation of QA/QC direction for all lab activities, documentation and testing of samples submitted to the QC lab
• Establish and/or maintains company and site Standard Operating Procedures and ensures compliance with company, plant and departmental policy and procedure
• Prepare and maintain Quality records for review of completeness and accuracy to meet both internal and external expectations
• Oversee team and production execution of routine QA/QC shift samples management / testing analyses are completed to include raw material, final reactor/tank, drum-out, shipment, build-up recommendations, packaged raw material approval, etc. 
• Drives monthly Toller sample process analysis (COA)/Toller COA, routine compliance testing and global audit samples, WWT/effluent analysis, EPR/P-Com, MOC, STEMS, etc.
• Organize and schedule laboratory testing for the QA/QC Finished Product laboratory team.  Plan and execute workload in an accurate, efficient, and timely manner using lean lab concepts
• Create and maintains various QA/QC database / systems (e.g., ADP, Raw Material, Lab Inventory, Sample Database, STEMS, etc.) as it relates to ensuring all recording keeping, compliance data, testing results, etc. are current, organization and accessible
• Accountable for driving Quality Assurance philosophies throughout the line organization and integrate key practices into the foundations of Production units manufacturing operations.
• Manage Quality Events (e.g., RIG, RCFA, CAPA, OOS Investigation, Customer Complaints, Returns, Safety/Quality Near miss, etc.) and represents the “Voice of the Customer”
• Provide support and participates in site Management Operating System meetings to provide support, collaboration and cross-functional problem-solving for site related operational performance.
• Responsible for completion of all CAPA in area of responsibility.
• Drive continuous improvement of laboratory processes, products, production processes, procedures, practices as directed. Use six sigma concepts and tools (e.g., SQC, SPC, DMAIC, Minitab, etc.) to identify and drive continuous improvement
• Review, update, change, delete, archive Quality and lab related ISO procedure, work instruction, posted documents, etc. with lab and production areas
• Provide support and participates in Shift, Daily, Weekly, Monthly and Annual Management Operating System meetings
• Provide back-up and On-call support to Quality Department leaders and Manager as and when needed.
• Follow up on customer complaints, write appropriate response.
• Directly support various audits (e.g., internal, customer, regulatory, etc.) and develop and implement effective resolution(s) to audit findings.


• Bachelor’s degree in Chemistry or Chemical Engineering required, Master’s Degree preferred
• Minimum of 5 years of experience in chemical industry working in a quality assurance and quality control area
• GMP and GLP experience is preferred
• Minimum of 3 years of supervisory experience; previous union experience preferred
• Experience in root cause analysis/problem solving, Statistical Data Collection and Analysis using Minitab
• Experience leading teams, working with customers and technical experience in chemical batch or continuous process
• Experience reworking/reprocessing non-conforming material and providing build-up recommendation
• Understanding of quality philosophies, systems, analysis methods, tools, standards, reporting and demonstrates a theoretical understanding of laboratory operations, systems, methods, and regulatory compliance




Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for 88 years. Today, Stepan is a $2 billion revenue company. Our continued success is driven by the passion and commitment of our 2,200 employees around the world.

Why Work At Stepan?

  1. Stable & Growing
  2. Collaborative Environment
  3. Make a Difference & Be Recognized
  4. Committed to Safety & Sustainability
  5. Value Driven Culture

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Nearest Major Market: Chicago