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Desktop Support Engineer


Northbrook, IL, US, 60062

Job Description

Stepan Company is hiring a Desktop Support Engineer. The Desktop Support Engineer is responsible for supporting onsite and remote users for both Northbrook, IL and Northfield, IL sites.

Responsibilities include:
• Troubleshooting and resolving hardware and software issues. 
• Follow ServiceNow procedures to resolve and close incidents
• Escalate issue to engage senior engineers. 
• Hardware and software upgrades, including operating systems and applications. 
• Ensure incidents are assigned promptly to ensure Service levels are met
• Troubleshoot networking and connectivity issues
• Tiers 1 and 2 Support for end user technologies like MS Office, Teams, printers, VPN, etc.
• Active Directory User and group management
• Train end users on basic computer operations
• Perform hardware maintenance
• Participate in On-Call rotation

Perform miscellaneous job-related duties as assigned, including assisting in the development of the Three Year Capital Plan, department expense budgets.

Support the quality improvement process through the development of stretch goals and active participation in the Stepan IT Work Group.

Participate in safety programs and assessments in line with achievement of site safety goals.


1-3 years of experience required
3-5 years of experience preferred
Proficiency in the following programs/hardware required:
• Microsoft 365 
• Microsoft Windows 7 and 10
• Microsoft Server 2012 and 2016
• Dell Hardware
• Wired and wireless network
• Network Printers


High School Diploma required
Technical/Associates Degree preferred
Bachelors Degree preferred

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 20 global manufacturing locations and over 2,000 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.


We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.





Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for 88 years. Today, Stepan is a $2 billion revenue company. Our continued success is driven by the passion and commitment of our 2,200 employees around the world.

Why Work At Stepan?

  1. Stable & Growing
  2. Collaborative Environment
  3. Make a Difference & Be Recognized
  4. Committed to Safety & Sustainability
  5. Value Driven Culture

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Nearest Major Market: Chicago