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Inside Sales Representative II


Northbrook, IL, US, 60062

Job Description

Stepan is seeking an Inside Sales Representative II to join our Customer Care team in Northbrook, IL. In this role, you will report to the Customer Care Team Leader.  This individual is responsible for developing long-term relationships with a portfolio of customers to drive sales growth and enhance the customer experience.  As part of a highly integrated commercial team, this person will collaborate cross-functionally to expand our presence with existing customers and earn business at new accounts.

Key Responsibilities:
•    Manage roster of existing accounts; establish relationships built on trust and transparency to create mutual value and customer loyalty. 
•    Identify customer needs, capture key insights, work creatively to solve problems, and identify and pursue new opportunities to deliver customer improvement and profitable growth.
•    Consistently deliver against budgeted sales growth targets.  
•    Actively collaborate with Field Sales, Technical Service, Business Management, and R&D teams to optimize the customer experience.
•    Successfully convert qualified leads to new business.
•    Efficiently manage the order fulfillment activities for select customers.


•    At least three (3) years of sales, technical service, and/or customer care experience 
•    Demonstrated ability to build strong customer relationships and create value 
•    Knowledge of relevant industries and technical training preferred
•    Strong business sense, customer focus, and drive for results
•    Fast learner and proficient with technology


•    Bachelors degree or equivalent required; science degree preferred


Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 20 global manufacturing locations and over 2,000 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.


We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.





Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for 88 years. Today, Stepan is a $2 billion revenue company. Our continued success is driven by the passion and commitment of our 2,200 employees around the world.

Why Work At Stepan?

  1. Stable & Growing
  2. Collaborative Environment
  3. Make a Difference & Be Recognized
  4. Committed to Safety & Sustainability
  5. Value Driven Culture

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Nearest Major Market: Chicago