NA Customer Care Representative 1
Northbrook, IL, US, 60062
Job Description
Come join Stepan's dynamic North America Customer Care and Sales Development Team as a motivated and results-driven North America Customer Care - Sales Development Specialist I (CCR1). This role is perfect for someone who has a passion for servicing customers AND would like to identify new customers and manage a set of accounts as an inside sales representative. It is a blended role of customer service and inside sales! We are looking for someone with high drive and a desire to want to grow and develop with a leading specialty chemical manufacturing company.
Key Responsibilities:
· Responsible for the order management and all service-related activities in support of 2-3 sales representatives in North America.
· Effectively manage and help expand business with small to mid-sized accounts, primarily in the consumer cleaning and personal care markets.
· Engage with customers independently to effectively identify opportunities and pathways for new sales growth.
· Liaise between customers and internal teams such as sales, customer service, technical service, and supply chain to provide the timely and successful delivery of Stepan solutions to North America Tier 2/3 accounts.
· Leverage marketing and sales enablement tools to help convert new leads into qualified accounts.
· Demonstrate your tech-savvy and early proficiency in Stepan's sales systems, tools, and dashboards to monitor and improve sales performance.
Qualifications
· A minimum of 1-3 years of Technical Service or Customer Service experience.
· Preferred 1-2 years of Inside Sales, Sales Development, or Technical Sales experience.
· Chemical industry experience is preferred.
· Knowledge of consumer markets (Personal Care, Hard Surface Care, Laundry and Fabric Care) is preferred.
· Experience with SAP and Salesforce.com is preferred.
Education
· Bachelor’s Degree required; science degree (Chemistry or Chemical Engineering) is preferred
Pay Range: $57,000 - $74,000
The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.
At Stepan Company our comprehensive benefits package includes:
- Discretionary Bonus
- Medical, Dental, and Vision Insurance
- 401K with Match
- Profit Sharing
- Paid Time Off (PTO)
- Short-Term and Long-Term Disability (STD / LTD)
- Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Parental Leave
- Adoption Assistance
- Reactions – Recognition Program
- Employee Assistance Program (EAP)
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Stepan Company does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 22 global manufacturing locations and over 2,500 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.
We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.
Nearest Major Market: Chicago